You ask. We answer.

Your new USB key will include all your transfers. We make sure to select the right size based on the volume of your transfers. Our USB key can be plugged directly to your smart TV or a computer.

Each order is processed individually by one of our certified technicians. When placing your order, you can include some notes and create well-identified sets with your items in the Forever Suitcase. We will follow your instructions or contact you as needed.

You can place your order by choosing the fourth package, which includes 4 USB keys. You can then include some notes when placing your order or contact us to request the addition of extra USB keys to your order. The price for additional keys beyond the package is $9.95 for regular keys and $14.95 for high-speed keys.

You can identify each of your items, and we will use your identification for each transfer. In case your original items are not identified,  the transferred files on your Forever Flash Drive will simply be numbered in the order they were transferred.

Forever+ is our new AI enhancement service for your digital memories. Using the most powerful computers and professional-grade software, we bring back sharpness and vivid colors to your photos and videos — results that simply cannot be achieved online.
The result: memories enhanced and ready to be relived as if they were captured today.

No problem at all! Simply place your Forever+ order using the durations or quantities you think are correct.
Once we apply the Forever+ enhancement to your files, we’ll know the exact lengths and counts.

If there’s any difference, we will refund or charge the difference accordingly.
This ensures you only pay for the precise amount of Forever+ processing applied to your memories.

Forever+ is a service separate from digitization, designed exclusively to enhance existing digital files. It’s available to everyone — whether your memories were digitized by us, by another provider, or you already have them in digital format.

If you have previously had memories digitized with us, your client account already exists.
Simply log in using the same email address and password as before, and place your Forever+ order.

If this is your first order, a client account will be automatically created as soon as you complete your purchase. You’ll receive a notification and an email with your transfer details.

You can then choose the option that best suits your needs:

Option 1 — USB key by mail:
Copy your files onto a USB key and mail it to us.

Option 2 — Online upload:
Receive a secure link to upload your files directly from your computer.

Both options are simple, and we’ll guide you every step of the way.

Forever+ is a personalized service. You can include comments or instructions with your order, and our team remains available by email throughout the process should you wish to make adjustments or add new requests.

Once your files are ready, your enhanced memories will appear directly in your secure client account, accessible at any time. You can watch them online instantly — and download them as you wish.

If you prefer, you may also choose to receive your enhanced files on a USB key delivered by mail.

You can create your Transfer Forever account at any time, or directly during checkout on our website.

Once your account is created, you’ll have permanent access to your personal customer space from any mobile device or computer.

To log in, simply use the email address you registered with and your chosen password.

If you ever forget your password, just select “Forgot Password” to securely create a new one.

Here are the key features of your Transfer Forever account:

Track your order in real time

Watch your memories from any mobile device or PC

Share your memories by email with your loved ones

Enjoy advanced data protection

Earn gift cards through our referral program

For the best experience, we highly recommend upgrading to the Lifetime Digital Link. This one-time option gives you unlimited access and downloads to all your memories — anytime, from anywhere, forever.

If you prefer certain transfers not to appear in your online account, simply let us know.

We can exclude specific files from your client area while still including them on your USB drive.
Please note, however, that excluded files will not be accessible online and cannot be added to your account later without a new request.

For any specific needs or instructions, feel free to contact us at info@transferforever.com

When you activate Forever Access™, all your transfers are stored in your account for life!

You’ll enjoy continuous access to every memory from any mobile device, including phones, tablets, and computers.

As technology evolves, we may be able to further enhance the quality of your transfers. While today’s tools do not significantly improve image quality or processing, we plan to offer future upgrade options as new technologies emerge. This ensures your memories stay at the cutting edge and always accessible directly from your account.

Please note that Forever Access™ includes up to 100 GB of storage, which corresponds to approximately 100 hours of video content.

Of course!

As outlined in our terms and conditions, we securely store a copy of all client transfers in a closed network, ensuring they are carefully organized. This allows us to offer future options based on technological advancements.

To enjoy the benefits of your Forever Access™, simply place an order and select this option.

An account will be automatically created during your transaction, and within a few days, all your previous transfers will be available in your new account.

Accessing our new services is simple—just complete your transaction on our website. No USB key or original items will be required to activate your account!

If you wish for certain transfers to not appear in your Forever Access™, simply inform us.

We can exclude files from your client area while keeping them on your USB drive. However, please note that these files will not be accessible online and cannot be added to your account later without a new request.

For any specific request, please contact us at info@transferforever.com.

If you’re currently subscribed to a competitor’s cloud storage service for your digital memories, Transfer Forever offers you a smarter, more cost-effective alternative!

With our Forever Access™, you pay only once and get lifetime access to your memories—no more monthly fees. The process is simple:

1️⃣ Purchase the Forever Access™ in the Order Now section – The process will automatically create your new Transfer Forever account.
2️⃣ We handle the transfer for you – One of our agents will contact you to seamlessly move your files from your current provider to your new Transfer Forever account.
3️⃣ Enjoy stress-free, permanent access – Your memories are safe and always available without recurring costs.

Make the switch today and say goodbye to subscription fees. With Transfer Forever, your memories are yours—Forever.

You can check the About Us section to learn more about us. We are very proud of our reviews. We are the largest media transfer company in Canada!

Our mission is to serve as many families as possible by providing the best service, professional quality, and the best prices.

For a fee of $24.95, we will return all your original items along with your Forever Flash Drive. Alternatively, you can choose our free option and receive only your Forever Flash Drive once your transfers are complete. If you opt for the free option, you may request the return of your original items within 90 days.

We have all the necessary equipment to transfer international videotapes, and there are no additional charges for this type of signal.

If we receive empty or defective items, a refund will be issued for each verified and non-transferred item. A fee of $3.95 is chargeable for each non-transferred item.

No problem! You can simply place any additional item inside your Forever Suitcase. If the size of your Forever Suitcase is insufficient for your entire order, you may contact us, and we will be happy to send you a larger box. If we receive fewer items than those you have paid for, a refund for each excess item ordered will be issued.

You’ll need to remove the items from the albums and place them in piles inside the box that will be sent to you. All the necessary materials to properly protect your items for a safe return are included in the Forever Suitcase.

Of course! While most film reels are silent, we have all the necessary equipment to fully transfer sound reels at no additional cost!

We use the best available technologies to perform a full transfer of your items. However, the quality of the transfer ultimately depends on the quality of the original item.

The entire process — from sending your Forever Suitcase to accessing your digitized memories — takes approximately 3 to 5 weeks, depending on our current volume. With the Express option, we guarantee access to your transfers within one week of receiving your Forever Suitcase at our studio.